1) We will get back to you as soon as possible after you submit your form, including information about the repair process and rough quote for your device.

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2) Please make sure your device is fully assembled so we may test it once repaired. Package it well to prevent further damage to any parts. Also have your order number on the outside of the box so we can easily identify it to update you once it has arrived.

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3) Once received, diagnostics will be performed and you as the customer will receive a breakdown of what needs to be addressed. You will also be informed of any further costs, such as the need for any replacement parts or services required at this point. Some repairs may require the replacement or removal of parts during the diagnostic process.

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4) After the repair is complete and fully tested, you will receive the final invoice for your repair. Once paid, your device will be shipped back to you via an insured delivery service. Faulty parts are disposed of unless requested otherwise.